NVRoofing

Account managers at a construction company kept their own client bases and had to periodically reach out to offer a project (mostly repairs or small construction work) or process an incoming request. Each manager had their own way of tracking this data. As a result, when a manager left, taking over their client base cost a lot of effort. The head manager also couldn't quickly check the project status for each account manager. Clients could only request repairs by phone, and could only check the status of a project by phone as well.

• No shared project database
• Inconsistent data — each manager kept records in their own format
• No contact channel for clients besides phone

The solution was built as a mobile app for managers and clients. Managers can conveniently maintain a list of clients and their properties. Clients can submit a repair request through the same app, and the responsible manager gets notified. The head manager (admin) can view all up-to-date information (properties, clients, projects, and their status) in real time through an admin panel.

• One central place with all information for the administrator
• A convenient way for clients to submit repair requests
• Managers can conveniently track clients and their projects